11 replies »

  1. You have to use your personal ad account to get Facebook to let you talk to a live person. They will IM with you if you do it during business hours, which I recommend. Follow the steps in the post to get there.

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  2. Facebook does not even concern about some dishonest admin delete all people away and steal main admin page. This happen to me right now, but we can’t ask help because fb does not offer help if it’s we put those ppl in admin list

    We need to be careful whom we put on our site.

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  3. Hey Candy! I lost my page and ad account, when I tried to create a new business manager account, they said I already reached my limit (which I didn’t), also chat function is not available, nor the “get started” button for me…

    Any ideas on what to do next? I’ve tried everything and still can’t reach a real person ;___;

    My stolen page fyi: https://facebook.com/omnij.co

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    • Hi Chloe, Can you ad another admin and go in through that account and just delete the business manager all together? Then the page will revert to the original profile that created it and you could start a new business manager from the other admin account. That’s what I’m trying to do right now. I’m still having issues with my page and using all the functions all these months later since I have had zero luck appealing to Facebook to get it fixed. I too have been unable to get an actual person now. Facebook customer service is pretty much non-existent.

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  4. I’m not a geekmama but I am currently (or was currently) going through the exact same issue as you. I figured out how to get my page back after a month and am here to share that information so that you can update your article and help more people. Basically I scheduled a call with the FB Ads Support. (The link is very long but easy to get to through a google search “call facebook ads support”. I scheduled a call and they called me back in 2 minutes flat. I explained my situation to the lady on the phone and she opened up a support ticket with their support team. The support agent emailed me, then called me to confirm some information. He then escalated the ticket to a specialized team who got me my page ownership back. The whole process took less than an hour to rectify after a month of stress. I hope this can help someone else.

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