I’m an excellent Amazon customer, purchasing a multitude of things every week. I thought leaving reviews was a good thing, but I was wrong. I discovered this one day when signing on and seeing I went from being a top 10,000 reviewer to nothing, and they had removed four years’ worth of legitimate reviews for no reason! Talk about being frustrated. Now when I click the review button, I get a warning about “unusual reviewing activity” and am blocked from going further.
Your Review Goes Against Community Guidelines
I got my first warning after reviewing a children’s fishing pole. The e-mail said the review had been removed because it went against community standards. I had no idea what they meant, so I thought maybe it was because I included photos of my son in the review and maybe they didn’t want pictures of kids. So I resubmitted the review without the photos and it was rejected as well. I brushed it off as just a weird thing, but it seems that put me on their radar.
I enjoy leaving reviews so I would often just hop on and go through my purchases and review everything one by one. I thought that was what the review option was for- to leave reviews. I saw my reviewer rating going up, and it fired me up to start leaving MORE reviews and adding photos and videos. And that’s when Amazon started deleting my reviews without even telling me.
Amazon’s Community Help is Useless
The message I got said to review the community guidelines, which I did. I’d followed all the rules, so I then messaged the e-mail included with the notice- firstname.lastname@example.org. I waited a few days and got no reply, so I messaged again. I suspect there’s just some e-mail black hole where all those messages go, because it’s been over a year and I’ve sent at least ten e-mails (or more) and none have EVER gotten a response.
So I tried their instant messaging system where I get to chat with a live person. I’ve done this three times now, each time spending way too long explaining what is going on, and each time it ending with them promising me they have fixed the problem and I will get my reviews back. They also tell me I’ll get an e-mail about with within a day or two. The e-mail never comes and the review block remains. So now I suspect Amazon customer service is just lying to me to get off the call.
Why Don’t You Start a New Account
I could of course just start a whole new account, but I don’t want to do that. I have Amazon Prime on my account and have years’ worth of stored orders that make it easy to look up and re-order things. Plus I have tons of movies I’ve purchased that I would lose. I don’t want to start a new account, I just want my own account to fully function as it should. I feel like that’s not too much to ask from a company that gets a ton of my business.
I know it’s not a big deal to not be able to leave reviews, but it just bugs me when I get something particularly good, or particularly bad, and want to share. I write, it’s what I do. So cutting me off from writing and sharing my review bugs me until it builds up and I send another useless e-mail. I actually sent another one today.
As a side note, I did actually start another totally separate account for the Amazon Influencer program. That is the only thing I use that account for. I don’t buy anything with it, because it doesn’t have Prime, and I don’t leave any reviews of anything at all because I’m afraid of it getting blocked or removed. I only use it for the influencer and affiliate program.
How to Avoid this Happening to You
I’m pretty sure the reason I was blocked was because I reviewed everything I ordered, several items at a time. So don’t do that! Save your reviews for things you really have something to say about. I know some people get blocked for leaving reviews of things they got for free, but I left reviews on things I personally purchased, with many of the items coming directly from Amazon and no way I could be getting them for free.
And if this has happened to you, sorry to say I’ve had no luck getting the reviews back! If anyone has had luck and would like to share how they did it, please leave a comment.