I recently got a bag of Nestle Toll House Caramel Morsels that look, smell, and taste like butterscotch. I’m so peeved about it that I’m writing a whole blog post about them because they changed the intended flavor of three dozen cookies!

The Caramel Chip Imposter

I was excited to try a new recipe for Salted Caramel Pretzel Cookies, which called for caramel chips. I got a bag of Nestle Toll House Caramel Morsels, expecting them to be caramel flavored, as stated on the bag.

I was suspicious when I first poured them out and they seemed darker than caramel and smelled like butterscotch. As these were the only thing I had, and I needed to make the cookies ASAP for a cookie swap party, I went with it.

I ended up with three dozen cookies that tasted like butterscotch. The flavor overpowered every other nuance of the cookies. I was so disappointed that I went to the website to leave a review and I saw they have one star, and every single comment was someone complaining about them being butterscotch.

I think there must have been a mix-up at the factory or something because that just isn’t right!

I’m going to find real caramel chips and do the recipe again. If you are interested in trying the recipe, you can find it here: Salted Caramel Pretzel Cookie Recipe

Just don’t get Nestle Toll House Caramel Morsels!

The Nestle Toll House Update:

After leaving a review on their website, I got the following e-mail:

Hello, Thanks for leaving us a review on our morsels and we’re sorry to hear that you found it to taste like butterscotch. This isn’t what we expect to hear, so we’ve let our team know. Please reply with the following:

Can you describe the taste? 
Was the flavor different from what you were expecting?
Do you normally buy this particular flavor? 
Was this just opened, or had it already been open for some time?
Did you notice anything else?
The UPC bar code: 
The entire series of numbers next to the best if used by date:
The name and location of the store of purchase:

We’d like to make this up to you with a couple of complimentary coupons. Just reply with your complete name and mailing address.

We look forward to hearing from you,
Sabrina Cunningham
Nestlé Brand Ambassador

I replied back with all the details and am waiting for my complimentary coupons. I can still use them for chocolate chips at least! I know those are always good.

Nestle Tollhouse Responds

Nestle sent me a message saying how they love hearing how I used their wrong flavored caramel chips, and two coupons for free morsels, and one coupon for $1 off. I will use them, but you can guarantee I won’t be using these for more caramel chips!