When Businesses Do a Little Extra

In an age where customer service often seems to be a lost art, businesses that take the time to do something a little extra always get my attention. This Christmas season, three people/businesses stood out by taking an extra step to send a personal connection: The Short Story Book Club, The Switcheroo Kangaroo and Wild … Continue reading When Businesses Do a Little Extra

Lululemon Made Me Feel Like a Million Bucks

Last week in a fit of frustration with a pair of floppy leggings, I published an article titled "Lululemon Makes Me Feel Fat." What happened next completely changed my opinion of the Lululemon brand and was a shining example of what has become a rarity these days- stellar customer service. Within hours of publishing the … Continue reading Lululemon Made Me Feel Like a Million Bucks